Shipping policy

Shipping & Cash on Delivery (COD) Policy

At NeXora Premium Mart, we aim to deliver your orders safely and as quickly as possible. Please read our shipping and Cash on Delivery (COD) policy before placing an order.

1. Shipping & Delivery Time

  • Orders are generally delivered within 3–5 working days across Pakistan, subject to courier service availability.

  • All orders are shipped through our designated courier partners.

  • During promotional campaigns, sale events, public holidays, or periods of high order volume, delivery may take longer than usual.

  • Delivery timelines are estimates and may vary depending on your location and courier operations.

2. Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) as our payment method.

  • Customers are required to pay the full order amount to the courier representative at the time of delivery.

  • The courier company generally does not allow customers to open or inspect parcels before payment and confirmation of delivery.

  • Please do not ask the courier representative to open the parcel before completing payment, as this may be against the courier company's COD procedures.

3. Parcel Inspection & Returns

  • Once payment has been made and the parcel has been received, you may open and inspect your order.

  • If you receive a damaged, defective, incorrect, or incomplete product, please contact us promptly.

  • If you wish to request a return or exchange, please notify our customer support team after receiving your parcel.

  • Our team will guide you through the return or exchange process in accordance with our Refund & Return Policy.

  • Please keep the original packaging and all included accessories until you have checked your order.

4. Need Help?

For shipping updates, delivery questions, or return assistance, please contact us:

NeXora Premium Mart

Thank you for shopping with NeXora Premium Mart. We appreciate your trust and cooperation!