Q: Is Cash on Delivery (COD) available?
Answer: Yes! We currently offer Cash on Delivery (COD) across Pakistan, subject to courier service availability in your area. You can pay for your order in cash when it is delivered to your doorstep.
Q: How long will it take for my order to arrive?
Answer: Orders are generally delivered within 3–5 working days after confirmation. Delivery times may vary depending on your location, courier service, public holidays, and promotional periods.
Q: Do you offer free shipping?
Answer: Any applicable delivery charges will be displayed during checkout before you place your order. Please review your order total before confirming your purchase.
Q: Can I return or exchange a product if there is an issue?
Answer: Yes. If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 7 days of receiving your order. Eligible products may qualify for a replacement, exchange, or refund in accordance with our Return and Refund Policy.
Q: When will I receive my tracking information?
Answer: Once your order has been dispatched, tracking information will be shared where available. You can also contact our support team with your order number for an update.
Q: Will I receive an order confirmation after placing my order?
Answer: Yes. Your order will be recorded after successful checkout. We may also contact you by phone or WhatsApp to confirm your order and delivery details. If you have not received any confirmation or need assistance, please contact us.